Bigwin Live Privacy Policy – Your Information Is Completely Safe With Us

1 Introduction & Scope

Bigwin Live (hereinafter referred to as "we", "us", or "the Platform") is an international-standard online gaming platform offering slots, fish games, Live Casino, and a range of other entertainment services to users in Bangladesh. We fully recognize that protecting your personal information is one of our most important responsibilities.

This Privacy Policy applies to the Bigwin Live website, mobile app, and all associated services. It clearly outlines what types of information are collected, why they are collected, how they are used, and the steps we take to keep your data secure.

This Privacy Policy is part of our Terms and ConditionsAn integral part of. It is recommended that both be read together.

2 What Information We Collect

Bigwin Live collects various types of information in order to provide you with our services. This information can be broadly divided into three categories:

a) Personally Identifiable Information:

• Full name and username
• Mobile number and email address
• Date of birth (for age verification)
• National ID or passport number (required during KYC verification)
• Current Address

b) Financial Information:

• BKash, Nagad, or Rocket Number
• Bank account details (if using bank transfer)
• Deposit and Withdrawal History
• Transaction amount and date

c) Technical and Usage Information:

• IP Address & Device Information
• Browser and operating system type
• Gaming History and Preferences
• Log data related to time spent on the platform
• Information Collected via Cookies and Similar Tracking Technologies

3 How We Collect Your Information

Bigwin Live collects your information through several methods. We aim to be fully transparent about each of them:

4 Why and How Your Information Is Used

Bigwin Live uses your information only for specific purposes. A full breakdown is provided below:

• Account Management: Your information is used to create, verify, and secure your account.
• Service Delivery: Data is required for gaming services, bonus processing, and payment handling.
• Identity Verification: Your information is used to verify your identity and prevent fraud.
• Customer Support: Your contact details are kept on file to quickly resolve any issues or complaints.
• Platform Improvement: User experience data is analyzed to improve the quality of our services.
• Legal Obligations: Certain data must be retained to meet regulatory requirements.
• Responsible Gaming: Addiction risks are identified and members are provided timely support.
• Promotional Communications: Offers and updates are sent with your consent and can be easily unsubscribed from at any time.

5 Third-Party Data Sharing Policy

Bigwin Live does not generally share your information with third parties. However, in a limited number of circumstances, and with full transparency, data may be shared in the following situations:

• Payment Provider: Only the minimum required information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer.
• Game Provider: Certain technical data is shared with licensed game developers to keep gaming services running smoothly.
• Legal Authorities: Information may be disclosed in response to lawful requests from courts, investigative agencies, or regulatory authorities.
• Security Partners: Anonymized data analysis may be conducted with specialist partners to detect fraud and ensure cybersecurity.

All third parties are held to the same privacy standards as we are and may not use the data they receive for their own purposes.

6 Use of Cookies and Tracking Technologies

Cookies are used on the Bigwin Live website and app. Cookies are small text files stored in your browser that help enhance your experience. The types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Functionality Cookies: Used to remember your language preferences, gaming settings, and other customizations.
• Analytics Cookies: Anonymized analytics data is collected to understand which parts of the platform are used most.

You can disable cookies at any time through your browser settings, though doing so may limit certain features of the platform.

7 Data Retention Period

Bigwin Live does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• For as long as the account remains active: Account information, gaming history, and preferences are stored.
• 5 years after account closure: Legal and financial records are retained (regulatory obligation).
• KYC Documents: Retained for 5 years from the date of the last transaction.
• Support Contact: Retained for up to 2 years after resolution.
• Log Data & Cookies: Automatically deleted after 90 days as a general rule.

Once the designated retention period has passed, your data will be securely and permanently deleted.

8 Your Data Rights

As a Bigwin Live account holder, you are entitled to the following rights. To exercise any of these rights, please contact our support team:

9 Our Security Measures for Data Protection

Bigwin Live employs multiple layers of security to protect your information. These measures meet international standards and are regularly updated:

• 256-bit SSL/TLS Encryption: All data transmission occurs over encrypted channels.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall and DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Independent third-party security experts conduct regular audits and testing.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

In the event of a security breach, Bigwin Live will notify you as quickly as possible and take every available step to minimize any harm.

10 Protection of Minors' Data

Bigwin Live strictly prohibits use of the platform by anyone under the age of 18. We never knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• Age is verified through KYC checks in cases where there is reasonable suspicion.
• Any data inadvertently collected from a minor will be deleted immediately and the associated account will be closed.

If you believe a minor is using your account, please notify our support team immediately.

11 Privacy Policy Changes and Updates

Bigwin Live may update this Privacy Policy as needed. In the event of any changes, we will follow the process outlined below:

• Registered members will be notified of significant changes via email or in-app notification.
• The "Last Updated" date at the top of the page will be revised accordingly.
• At least 7 days' notice will be given before any new policy takes effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please get in touch through the following:

• Email: [email protected]
• Live Chat: Chat button in the bottom-right corner of the platform (available 24/7)
• Response Time: Typically responded to within 24–48 hours